If your employees have the chance to convert more callers into customers, we can improve your odds.
Signature Worldwide is a leader in training employees to deliver legendary customer service while increasing sales. Since 1986, our unique training methodology has provided a measurable ROI for our customers, compelling them to return year after year.
Our process begins by assessing your unique business needs. We then design a training program around your objectives. Our experienced trainers deliver a motivating, engaging program that will inspire your employees to sell the value of your organization. Finally, we perform telephone mystery shopping calls to ensure your employees understand their newly acquired skills and are implementing what they have learned. Our online reporting system enables you to track each employees progress over time.
Over the past 25 years, we have expanded our industry expertise to multifamily and public housing, equipment, trucking, medical services, senior living and in 2010 introduced our new social media training. Whenever the phone rings, a customer approaches, or an online inquiry is generated, we can help to improve your customer's experience significantly.
Our training delivers results whether the class is onsite and instructor-led, online or our exclusive Web classroom training.