Full Time. . . 9 to 5, Monday to Friday (Part Time okay too)
Bowling Concierge is the control center for the entire venue! It is fast paced and very people orientated. We are family friendly, league ready, and able to handle any kind of occasion--from birthday parties to corporate events. We are looking for people who enjoy customer service and a challenge!
Well-groomed and neat appearance (no hats)
Extend a welcoming greeting to all guests providing friendly assistance in person and over the phone
Graciously accommodate all scheduled parties and events
Assign bowling lanes using QUBICA Conqueror Pro touchscreen software (will train), handle shoe rental, collect money
Must demonstrate the ability to work under pressure while multitasking
Perform daily duties during lull of front desk activity such as coffee three days a week for morning league, fill two chips/candy vending machines, review locker availability and offer to league members
Communicate with guests using clear and enthusiastic words, tone and body language at all times. Make guests feel appreciated
Must be able to speak clearly and listen attentively to teammates and guests in a loud environment.
Pleasantly answer phones, respond with details and direct calls to others when appropriate
Communicate all guest concerns to management immediately
Elevate issues that require management authorization ASAP
Extend a friendly farewell and invite all guests back to the venue