Astor & Sanders Corporation, a rapidly growing IT company located in Rockville, MD is currently seeking a Tier I Technician. This is a full time position located in Lakewood, CO. Additional roles and responsibilities include:
Provide desktop support to end users
Receive, diagnose, distribute, and track the status of service requests for assistance regarding any IT and non-IT related service via Remedy
Identify and document problem solutions
Create customer service requests received via telephone, email, fax, web submission, or IM/Chat
Troubleshoot incidents and problems following information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), and HDI best practices
1-2 years of Service Desk or equivalent MIS experience is required
Client interaction experience is required
Excellent communications and interpersonal skills
A+, Net+, or MCP certification is a plus
This is an excellent opportunity for an experienced and motivated IT Professional seeking personal challenges and professional rewards. Astor is a fast-growing, award-winning provider of IT solutions and services, and provides software engineering and development solutions using a variety of development tools, including host-based, web-based, and client-server applications. We offer a unique, stimulating, challenging, and fun environment that fosters individual growth and rewards performance.
Our competitive benefits package includes medical and dental coverage, 401k plan with employer contribution, paid holiday, vacation and sick leave, metro-check program, and tuition reimbursement. If you enjoy being a part of a chance to work with bright, highly motivated people dedicated to excellence, please apply today!
EEO/AA employer. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, ethnicity, color, national origin, sex/gender, pregnancy, religion, age, marital status, sexual orientation, military/veteran status, disability, genetic information/history or any other personal characteristic protected by law. Astor welcomes all individuals with disabilities and protected veterans.