Who we Are Wayfair is looking for an Employee Engagement Associate who will join the team to lead the implementation and ongoing support of the employee engagement strategy with a focus on improving culture, communications and employee interaction with our teams across Europe. Wayfair strives to continue to provide a great workspace for its employees. This is a great opportunity for a highly motivated team player who wants to help us revolutionize the e-commerce market for furniture & home accessories putting our Customers first! What You'll Do Identify employee concerns and partner with senior leadership to improve overall employee satisfaction (ENPS). Help deliver internal communication for "all things engagement" across Wayfair such as team outing photos, site events, sporting events, Culture Club events etc.. You will own the engagement process for Sales and Service teams such as the annual and monthly budget plans, enhancing engagement communication, and...
May 11, 2019
Full time
Who we Are Wayfair is looking for an Employee Engagement Associate who will join the team to lead the implementation and ongoing support of the employee engagement strategy with a focus on improving culture, communications and employee interaction with our teams across Europe. Wayfair strives to continue to provide a great workspace for its employees. This is a great opportunity for a highly motivated team player who wants to help us revolutionize the e-commerce market for furniture & home accessories putting our Customers first! What You'll Do Identify employee concerns and partner with senior leadership to improve overall employee satisfaction (ENPS). Help deliver internal communication for "all things engagement" across Wayfair such as team outing photos, site events, sporting events, Culture Club events etc.. You will own the engagement process for Sales and Service teams such as the annual and monthly budget plans, enhancing engagement communication, and...
Supply Chain Integration Associate Who we are Wayfair is looking for an experienced, entrepreneurial, and innovative professional to join our Supply Chain Integration Team. The Implementation team is responsible for establishing connections with our suppliers to assure automated data flows of Inventory, Orders, Financial and Shipping information between Wayfair and our partners. Upon joining the team, you will work as an advisor to all Supply Chain related needs for our suppliers and help Wayfair in our mission to connect with our suppliers through different forms of automated data exchanges. You will be closely connected to our growing supplier base and their needs and will manage relationships with our 3rd party vendors. What you’ll do Outreach and assist with setting up and launching data exchange projects and resolving data exchange issues with Wayfair partners across Europe Support EDI Setups with European suppliers Automating data exchange for processing of...
May 11, 2019
Full time
Supply Chain Integration Associate Who we are Wayfair is looking for an experienced, entrepreneurial, and innovative professional to join our Supply Chain Integration Team. The Implementation team is responsible for establishing connections with our suppliers to assure automated data flows of Inventory, Orders, Financial and Shipping information between Wayfair and our partners. Upon joining the team, you will work as an advisor to all Supply Chain related needs for our suppliers and help Wayfair in our mission to connect with our suppliers through different forms of automated data exchanges. You will be closely connected to our growing supplier base and their needs and will manage relationships with our 3rd party vendors. What you’ll do Outreach and assist with setting up and launching data exchange projects and resolving data exchange issues with Wayfair partners across Europe Support EDI Setups with European suppliers Automating data exchange for processing of...
Do you want to be a part of a collaborative team for a growing eCommerce company? We are looking to grow our Virtual Call Centre Engineering Team by bringing on talented, motivated individuals looking for a broad scope of technical support. Our Technical Support Engineers play a critical role in providing direct technical assistance to Wayfair’s global employee user base via phone, ticket, email, and remote support interactions, while maintaining a persistent point of contact between business and technology staff. This team also plays a crucial role in handling and resolving complex technical issues in the areas of product functionality, architecture, and defect correction by achieving proficiency across Wayfair’s expansive internal software toolset and swiftly and seamlessly transitioning issues to Infrastructure and Software engineering support when applicable. In this role you will have the opportunity to work from your own home and from our Galway contact centre....
May 11, 2019
Full time
Do you want to be a part of a collaborative team for a growing eCommerce company? We are looking to grow our Virtual Call Centre Engineering Team by bringing on talented, motivated individuals looking for a broad scope of technical support. Our Technical Support Engineers play a critical role in providing direct technical assistance to Wayfair’s global employee user base via phone, ticket, email, and remote support interactions, while maintaining a persistent point of contact between business and technology staff. This team also plays a crucial role in handling and resolving complex technical issues in the areas of product functionality, architecture, and defect correction by achieving proficiency across Wayfair’s expansive internal software toolset and swiftly and seamlessly transitioning issues to Infrastructure and Software engineering support when applicable. In this role you will have the opportunity to work from your own home and from our Galway contact centre....
Talent Acquisition Intern Who We Are: The Wayfair Talent Acquisition team is strategic to the company's overall success and continued growth in the EU. Our Recruiters are true business partners and are charged with finding, attracting, and hiring top talent into all parts of the company against a high bar for performance, potential, and culture-fit. As our business growth demands more support, our Talent Acquisition team will now grow as well. As an intern you will cover areas such as admin duties, candidate sourcing, scheduling, updating reports, supporting the recruiting process, and many other interesting and exciting mini projects. You will not be bored and you will learn a lot about the up-to-date recruiting function in a modern, fast moving technology based company! What You’ll Do: Supporting the recruiting process Managing documents, such as contracts and physical invoice files Ensuring all reporting is kept up to date Managing admin duties and...
May 11, 2019
Intern
Talent Acquisition Intern Who We Are: The Wayfair Talent Acquisition team is strategic to the company's overall success and continued growth in the EU. Our Recruiters are true business partners and are charged with finding, attracting, and hiring top talent into all parts of the company against a high bar for performance, potential, and culture-fit. As our business growth demands more support, our Talent Acquisition team will now grow as well. As an intern you will cover areas such as admin duties, candidate sourcing, scheduling, updating reports, supporting the recruiting process, and many other interesting and exciting mini projects. You will not be bored and you will learn a lot about the up-to-date recruiting function in a modern, fast moving technology based company! What You’ll Do: Supporting the recruiting process Managing documents, such as contracts and physical invoice files Ensuring all reporting is kept up to date Managing admin duties and...
Freight Operations Associate Who we are: Our Operations team provide the link between our customers, business partners and key stakeholders. We provide core operational support to our Wayfair Supply Chain Network, from data and technical implementation and supplier management through to freight and fraud management. As a member of the Freight Operations team you will have the opportunity to contribute to the resolution of daily operational challenges, whilst also implementing strategic carrier realignments. This is a unique opportunity to join a team that covers the breadth and depth of online operations, whilst being part of an exciting and dynamic company delivering core operations services. What you’ll do: Resolve operational issues in close collaboration with our carriers to ensure our customers and Business Partners always receive a great experience Work cross functionally with all business stakeholders (logistics, customer service, supplier performance etc.)...
May 11, 2019
Full time
Freight Operations Associate Who we are: Our Operations team provide the link between our customers, business partners and key stakeholders. We provide core operational support to our Wayfair Supply Chain Network, from data and technical implementation and supplier management through to freight and fraud management. As a member of the Freight Operations team you will have the opportunity to contribute to the resolution of daily operational challenges, whilst also implementing strategic carrier realignments. This is a unique opportunity to join a team that covers the breadth and depth of online operations, whilst being part of an exciting and dynamic company delivering core operations services. What you’ll do: Resolve operational issues in close collaboration with our carriers to ensure our customers and Business Partners always receive a great experience Work cross functionally with all business stakeholders (logistics, customer service, supplier performance etc.)...
Supply Chain Integration Associate with German Who we are Wayfair is looking for an experienced, entrepreneurial, and innovative professional to join our Supply Chain Integration Team. The Implementation team is responsible for establishing connections with our suppliers to assure automated data flows of Inventory, Orders, Financial and Shipping information between Wayfair and our partners. Upon joining the team, you will work as an advisor to all Supply Chain related needs for our suppliers and help Wayfair in our mission to connect with our suppliers through different forms of automated data exchanges. You will be closely connected to our growing supplier base and their needs and will manage relationships with our 3rd party vendors. What you’ll do Outreach and assist with setting up and launching data exchange projects and resolving data exchange issues with Wayfair partners across Europe Support EDI Setups with European suppliers Automating data exchange for...
May 11, 2019
Full time
Supply Chain Integration Associate with German Who we are Wayfair is looking for an experienced, entrepreneurial, and innovative professional to join our Supply Chain Integration Team. The Implementation team is responsible for establishing connections with our suppliers to assure automated data flows of Inventory, Orders, Financial and Shipping information between Wayfair and our partners. Upon joining the team, you will work as an advisor to all Supply Chain related needs for our suppliers and help Wayfair in our mission to connect with our suppliers through different forms of automated data exchanges. You will be closely connected to our growing supplier base and their needs and will manage relationships with our 3rd party vendors. What you’ll do Outreach and assist with setting up and launching data exchange projects and resolving data exchange issues with Wayfair partners across Europe Support EDI Setups with European suppliers Automating data exchange for...
The team is responsible for resolving customer issues for our UK customers. We answer a huge variety of customer queries and we help them find the perfect items for their home from our Wayfair website. To have a look at our office space and get an insight into our company culture, watch this video made onsite at our location in Galway: https://www.youtube.com/watch?v=bRPb288iYx8&t=2s What You’ll Do: Be the first point of contact for our UK customers Handle and solve all types of customer service issues via phone and/or email Support our customers in relation to their orders, products, payment processing and problems that they are encountering You’ll partner with colleagues, suppliers and logistics stakeholders to drive continuous improvement What You’ll Need: You are customer focused and enjoy using your flair for great service to get things done for our customers You have excellent communication and relationship building skills You are results driven, and...
May 11, 2019
Full time
The team is responsible for resolving customer issues for our UK customers. We answer a huge variety of customer queries and we help them find the perfect items for their home from our Wayfair website. To have a look at our office space and get an insight into our company culture, watch this video made onsite at our location in Galway: https://www.youtube.com/watch?v=bRPb288iYx8&t=2s What You’ll Do: Be the first point of contact for our UK customers Handle and solve all types of customer service issues via phone and/or email Support our customers in relation to their orders, products, payment processing and problems that they are encountering You’ll partner with colleagues, suppliers and logistics stakeholders to drive continuous improvement What You’ll Need: You are customer focused and enjoy using your flair for great service to get things done for our customers You have excellent communication and relationship building skills You are results driven, and...
Supply Chain Associate with German Who we are: The Supplier Services team provides core operational support to our Wayfair Partners focusing on supplier management. Our team resolve existing order issues, provide updates on orders to our customer service teams, target specific suppliers on key issues such as fill rate, and provide an important account management function for suppliers. Upon joining our team, we will offer you the opportunity to broaden your skills throughout the operations team, learning the core supply chain skills needed to support a thriving and growing e-commerce operation. We offer set Monday – Friday working hours and all of our new hires take part in an onboarding program which introduces you to Wayfair and Wayfair specific knowledge and skills. After this, you will receive continuous training and support and the opportunity to make an immediate impact on the success of the company. What you’ll do: Be the go-to person for our suppliers for...
May 11, 2019
Full time
Supply Chain Associate with German Who we are: The Supplier Services team provides core operational support to our Wayfair Partners focusing on supplier management. Our team resolve existing order issues, provide updates on orders to our customer service teams, target specific suppliers on key issues such as fill rate, and provide an important account management function for suppliers. Upon joining our team, we will offer you the opportunity to broaden your skills throughout the operations team, learning the core supply chain skills needed to support a thriving and growing e-commerce operation. We offer set Monday – Friday working hours and all of our new hires take part in an onboarding program which introduces you to Wayfair and Wayfair specific knowledge and skills. After this, you will receive continuous training and support and the opportunity to make an immediate impact on the success of the company. What you’ll do: Be the go-to person for our suppliers for...
EU Sales & Service Communications Manager Location: Berlin or Galway Are you a team player and creative thinker with strong writing and project management skills? Do you execute marketing efforts flawlessly and thrive in a fast-moving, results-driven environment? Wayfair is looking for a Communications Specialist to join the Sales & Service Communications team. Wayfair is a rapidly growing eCommerce company headquartered out of Boston with an extremely collaborative, dynamic, and data-driven culture. We have a robust Sales & Service organization sitting in Massachusetts, Utah, Maine, Texas, New York; and Ireland and Germany. This role is an exciting opportunity to help drive internal communications across our growing Sales & Service organization; while also helping ensure that Wayfair’s excellent service is known and celebrated among external audiences. The Communications Specialist will play a key role in helping create compelling content to keep our...
May 11, 2019
Full time
EU Sales & Service Communications Manager Location: Berlin or Galway Are you a team player and creative thinker with strong writing and project management skills? Do you execute marketing efforts flawlessly and thrive in a fast-moving, results-driven environment? Wayfair is looking for a Communications Specialist to join the Sales & Service Communications team. Wayfair is a rapidly growing eCommerce company headquartered out of Boston with an extremely collaborative, dynamic, and data-driven culture. We have a robust Sales & Service organization sitting in Massachusetts, Utah, Maine, Texas, New York; and Ireland and Germany. This role is an exciting opportunity to help drive internal communications across our growing Sales & Service organization; while also helping ensure that Wayfair’s excellent service is known and celebrated among external audiences. The Communications Specialist will play a key role in helping create compelling content to keep our...
Supply Chain Integration Health and Monitoring Associate Who we are: Wayfair is looking for an experienced, entrepreneurial, and innovative professional to join our Supply Chain Integration Team. Our Supply Chain Integration Health & Monitoring team is focused on maintaining Wayfair’s multiple EDI partnerships and troubleshooting through any issues that is presented in a timely manner. Our goal is to collaboratively work with both external and internal users to ensure these relationships run smooth and efficient. We strive to be proactive, not reactive, and we always look to achieve long term solutions. Upon joining the team, you will work as an advisor to all Supply Chain related needs for our suppliers and help Wayfair in our mission to connect with our suppliers through different forms of automated data exchanges. You will be closely connected to our growing supplier base and their needs and will manage relationships with our 3rd party vendors. What you’ll do:...
May 11, 2019
Full time
Supply Chain Integration Health and Monitoring Associate Who we are: Wayfair is looking for an experienced, entrepreneurial, and innovative professional to join our Supply Chain Integration Team. Our Supply Chain Integration Health & Monitoring team is focused on maintaining Wayfair’s multiple EDI partnerships and troubleshooting through any issues that is presented in a timely manner. Our goal is to collaboratively work with both external and internal users to ensure these relationships run smooth and efficient. We strive to be proactive, not reactive, and we always look to achieve long term solutions. Upon joining the team, you will work as an advisor to all Supply Chain related needs for our suppliers and help Wayfair in our mission to connect with our suppliers through different forms of automated data exchanges. You will be closely connected to our growing supplier base and their needs and will manage relationships with our 3rd party vendors. What you’ll do:...
Instructional Designer Wayfair in Galway, is currently seeking a Sales and Service Instructional Designer to join the growing team. The applicant should have experience developing a variety of training materials in a fast-paced growth environment. This person will be responsible for creating and implementing training programs for all aspects of Sales & Service training including but not limited, to new hire on-boarding, ongoing up-skill training, leadership, e-learning creation and virtual training programs. This person will be expected to quickly develop an understanding of Sales and Service initiatives, processes and needs. What you’ll do: You will work with key stakeholders and subject matter experts to understand the training needs of Wayfair Sales and Customer Service Teams. You will work closely with the Training Manager to lead the needs analysis and learning strategy development activities to improve individual and organizational performance through...
May 11, 2019
Full time
Instructional Designer Wayfair in Galway, is currently seeking a Sales and Service Instructional Designer to join the growing team. The applicant should have experience developing a variety of training materials in a fast-paced growth environment. This person will be responsible for creating and implementing training programs for all aspects of Sales & Service training including but not limited, to new hire on-boarding, ongoing up-skill training, leadership, e-learning creation and virtual training programs. This person will be expected to quickly develop an understanding of Sales and Service initiatives, processes and needs. What you’ll do: You will work with key stakeholders and subject matter experts to understand the training needs of Wayfair Sales and Customer Service Teams. You will work closely with the Training Manager to lead the needs analysis and learning strategy development activities to improve individual and organizational performance through...
The team is responsible for resolving customer issues for our UK as well as for our German speaking customers. We answer a huge variety of customer queries and we help them find the perfect items for their home from our Wayfair website. To have a look at our office space and get an insight into our company culture, watch this video made onsite at our location in Galway: https://www.youtube.com/watch?v=bRPb288iYx8&t=2s What You'll Do : Be the first point of contact for our UK and German speaking customers Handle and solve all types of customer service issues via phone and/or email Support our customers in relation to their orders, products, payment processing and problems that they are encountering You’ll partner with colleagues, suppliers and logistics stakeholders to drive continuous improvement What You’ll Need: You are customer focused and enjoy using your flair for great service to get things done for our customers You have excellent communication and...
May 11, 2019
Full time
The team is responsible for resolving customer issues for our UK as well as for our German speaking customers. We answer a huge variety of customer queries and we help them find the perfect items for their home from our Wayfair website. To have a look at our office space and get an insight into our company culture, watch this video made onsite at our location in Galway: https://www.youtube.com/watch?v=bRPb288iYx8&t=2s What You'll Do : Be the first point of contact for our UK and German speaking customers Handle and solve all types of customer service issues via phone and/or email Support our customers in relation to their orders, products, payment processing and problems that they are encountering You’ll partner with colleagues, suppliers and logistics stakeholders to drive continuous improvement What You’ll Need: You are customer focused and enjoy using your flair for great service to get things done for our customers You have excellent communication and...
The team is responsible for resolving customer issues for our UK as well as for our French Canadian speaking customers. We answer a huge variety of customer queries and we help them find the perfect items for their home from our Wayfair website. To have a look at our office space and get an insight into our company culture, watch this video made onsite at our location in Galway: https://www.youtube.com/watch?v=bRPb288iYx8&t=2s What You’ll Do: Be the first point of contact for our UK and French speaking customers Handle and solve all types of customer service issues via phone and/or email Support our customers in relation to their orders, products, payment processing and problems that they are encountering You’ll partner with colleagues, suppliers and logistics stakeholders to drive continuous improvement What You’ll Need: You are customer focused and enjoy using your flair for great service to get things done for our customers You have excellent...
May 11, 2019
Full time
The team is responsible for resolving customer issues for our UK as well as for our French Canadian speaking customers. We answer a huge variety of customer queries and we help them find the perfect items for their home from our Wayfair website. To have a look at our office space and get an insight into our company culture, watch this video made onsite at our location in Galway: https://www.youtube.com/watch?v=bRPb288iYx8&t=2s What You’ll Do: Be the first point of contact for our UK and French speaking customers Handle and solve all types of customer service issues via phone and/or email Support our customers in relation to their orders, products, payment processing and problems that they are encountering You’ll partner with colleagues, suppliers and logistics stakeholders to drive continuous improvement What You’ll Need: You are customer focused and enjoy using your flair for great service to get things done for our customers You have excellent...
