Global Workplace Solutions Charlotte, NC, USA
Apr 26, 2018
Job Description General Position Summary The incumbent’s primary responsibility is to ensure all services under their control during assigned projects and/or relocations are executed consistent with written agreed upon purchase order and/or signed move agreement. This is a position in the GWS Division responsible for the assistance of local planned deliveries, pickups, or any commercial moves scheduled for him or her to perform. In addition, the incumbent is responsible for ensuring all additional service requests are outlined and agreed upon in a signed addendum prior to services being provided. The incumbent also serves as the alternate point of contact in conjunction with the sales representative assigned to the projects to professionally plan and manage any assigned relocation project(s) from inception to completion. He/she must have the ability to continuously prioritize various day to day job duties and have the ability to make timely and accurate decisions. Essential Functions/Major Responsibilities Understand Operations Guide/Playbook Steps to Ensure all Projects Meet and Exceed Company Standards Incumbent will play the crew lead role on projects as assigned by Operations. Will be the main point of contact to the customer when assigned as the crew leader. Insure all necessary equipment that will be needed for the project is checked out, accounted for, and returned at the end of the project. Report to work between as designated through Operations, Monday-Friday, and some weekend work may be required. Must maintain a commercial driver license. Review all work orders at dispatch counter before leaving office. Review routes and directions before leaving office. Check-out and in designated trucks and/or equipment when applicable. Keep truck clean, organized, and free of debris. Remove all trash, new and used materials, and return to the proper areas. Properly secure, use equipment correctly and pad-wrap all necessary items after each stop. Communicate to all customers and Operations if you would be arriving late to a jobsite. Report all accidents immediately to the safety department and Operations. Report all injuries immediately to Safety, Human Resource, and Operations departments. Report any criminal behavior to Operations immediately. Strive to attain EXCELLENCE in customer service. Have a thorough understanding of the company’s Core Values – TEAM; Trust, Empowerment, Accountability, and Mesh. Attend and actively participate in the T.E.A.M. culture of GWS Must have strong leadership skills with the ability to work independently without direct supervision. Provide management support of entire project through timelines, budgets, coordination, supervision and effective communication to all team-members. Insure that levels of service, quality of work, and completion dates are met. Meet with the appropriate sales representative and review projects to agree on the labor budget for the project and enter the budget labor plan in XPM prior to the project start date. Track all costs of project in progress to ensure we remain within budget and work closely with the billing personnel to track daily cost with the use of the current billing system (PM/PC). Plan, coordinate and prepare moves to insure high levels of customer service, efficiency of contractor/crews and maximize profitability. Keep in contact via cell phone with assigned sales/account person when managing a project, notifying them or a supervisor of occurrences and potential problems that may occur while managing an assigned project. · Communicate effectively with all point people; contractors, operations, customer service, project managers, vendors, customers and sales representatives. Promote additional services while actively managing assigned projects. Promote safety in the workplace to maximize employee morale and limit company liability. Continue to participate and educate him/herself in regards to systems furniture installation. Both as an installer and crew leader. Demonstrate initiative and sense of urgency in not only completing assigned work but being proactive in initiating creative thought to improve processes and solve problems. Demonstrate on a daily basis the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions and/or approaches to problems. Develop and maintain a positive and productive working relationship with immediate supervisor, senior management team, department managers, general managers, co-workers, contractors and customers with the Company’s best interests as a top priority. Fully support and have a good working knowledge of the five elements of the PQM process; measurability, evaluation, accountability, corrective action/training, and timely rewards. Promptly communicate any potential problems, incidences or occurrences effecting the daily operations and management of the department to your immediate supervisor. Demonstrate a willingness to improve job related skills, be responsive to directions, and accept constructive feedback and show flexibility and creativity in completing work assignments. · Adhere to all company policies and procedures as outlined in the Employee Handbook and in any Departmental Manual. · Accept and perform additional job duties, assignments or projects as directed by your immediate supervisor or management for the betterment of the Company. Specific Job Skills · Ability to communicate and interact with people of various levels in an effective and professional manner. · Excellent organizational skills to efficiently perform daily work activities. · Must have good problem solving skills and make sound business decisions. · Ability to efficiently handle multiple tasks and responsibilities simultaneously. · Possess excellent written and verbal communication skills, as well as being a good listener. · Ability to work independently and complete assignments with minimal supervision. · Strong Microsoft Office applications skills (Word, Excel and Outlook). · Customer service driven with the ability to meet customer needs in a timely fashion. · Ability to work under the pressures of time constraints in a fast paced work environment. Education and/or Experience College education preferred. Minimum of 2 years in commercial moving or related industry required. Minimum of 1 year supervisory experience. Job Conditions · Demanding, fast-paced work environment. · Full-time position 40+ hours with work hours generally Monday through Saturday with flexibility in work schedule for start and finish times as determined by supervisor. · Average lift less than 10lbs. and maximum unassisted lift up to 35lbs. · Must be able to bend, stoop, stand and sit at a desk all for extended periods of time. · Varying inside and outside weather and temperature conditions. · Must possess and maintain a valid commercial driver’s license at all times. · Heavy volume of phone calls. · Extensive local travel to customer site required. Company Description GWS is a privately held company that offers substantial value while delivering specialized services. We provide a fully integrated solution within the marketplace, centralized around multiple product offerings and service lines. These offerings can be selected individually, or leveraged through a single source solution.