Logicalis, Inc. Bloomfield Hills, MI, United States
May 01, 2019
Summary Provides pre-sales technical engineering support to Account Executives and clients as integral part of full sales process. Focuses on technical solutions for mid-size and enterprise accounts and works closely with clients to determine how Logicalis solutions can best serve their needs. Provides end-to-end solutions for data center technologies to our customers, includes traditional on-premise (server, storage, hypervisor and backup) and hybrid technologies combined with on-premise solution. Focuses on customer focused documenting, quoting and ultimately presenting solutions to both technical and non-technical audiences. Essential Duties and Responsibilities Produces accurate designs and proposals for clients using Logicalis technologies, services, and methodologies. Conducts assessments, studies, and/or surveys to obtain data; analyzes data to advise and recommend solutions. Qualifies, from technical perspective, new business opportunities or requirements within existing and prospective clients to ensure alignment with target markets, portfolio, and delivery and lifecycle services capabilities. Writes Statements of Work (SOWs) for Logicalis Professional Services. Designs and configures complex solution components. Proposes elements, configurations, and implementation details of solution. Prepares for and conducts client proof of concepts. Prepares and performs product demonstrations. Broadens engagements with clients by promoting, defining, and positioning Logicalis services from entire portfolio as appropriate to client requirements. Advises service delivery team to ensure successful implementation of solutions. Helps clients understand solution benefits. Interfaces with vendor and manufacturer teams. Provides product and/or solution training for Logicalis Sales teams and clients. Mentors Logicalis team members. Participates in increasingly complex client projects. Keeps abreast of latest solutions and services Logicalis offers. Establishes relationships with clients by demonstrating strong listening skills. Builds credibility and trust by delivering what has been promised within established timeframes. Participates in regional and national events and regional team meetings. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The requirements listed are representative of the knowledge, skills, and/or abilities required. We will make reasonable accommodations to enable individuals with disabilities to perform these functions. Education/Experience/Technical Requirements/Certifications Education Bachelor's degree in computer science, business, management disciplines, or related field. Experience / Technical Requirements 4 years technical pre-sales role with experience in: o Enterprise, Midrange and Commercial grade storage solutions including data protection from industry leading storage vendors (HPE, NetApp or Pure). o Storage Area Networks (iSCSI, Fiber Channel, FCOE, or Network-attached Storage (NAS)). o Hybrid Cloud design and scoping for leading vendors (HPE, NetApp, Cisco and Pure). o HCI technologies for leading vendors (HPE, NetApp, Cisco). o Ability to conceptualize and discuss Data Center Automation and Orchestration with leading products (VMware, Cisco, ETC.). o Facilitating Microsoft AD, 0365 and IAAS conversations in tandem with Logicalis Microsoft subject matter experts. o On-premise and cloud backup solutions (Veeam and \or Commvault). o Leading Cloud solutions such as Azure, AWS or Google. o Ability to architect solutions documented in OEM validated designs from HPE, Pure, NetApp and Cisco. o Business Continuity/High Availability. o Virtualization Solutions from VMware. o Citrix VDI. o Combining products and services into technology solutions that meet customer's business needs. o Consulting and solution implementation experience in enterprise environments. o Willingness to be a thought leader by attending professional development training and developing solutions for emerging technologies such as API integration, analytics and IoT. o Knowledge and experience with OEM quoting tools required such as Cisco CCW or HPE OCA (Online Configuration Advanced). • Experience in business case development. • Proficient use of all Microsoft Office applications. May consider an equivalent combination of education and experience. Certifications • Storage technical certification(s) in pre-sales or implementation from industry leading storage vendors (HPE, NetApp, Pure or Cisco). • Other related certifications (VMware Certified Professional (VCP) or VMware Technical Sales Professional (VTSP), Microsoft, Backup or Cloud (Azure \ AWS). Other Skills or Abilities Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams. Excellent time and prioritization management; multitasks to accommodate requests from multiple customers and Logicalis Account Executives. Excellent problem solving, decision making, and analytical skills. Ability to manage complex projects. Ability to communicate technical concepts in clear, easy-to-follow manner. Ability to translate client requirements into appropriate technology solutions that meet customer business needs. Ability to act quickly to changing environments. Ability to travel nationally to meet with clients. Participates proactively in own career development. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing duties of this Job, employee is constantly required to sit, talk, see, hear, and use hands and arms. Employees are frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. Employees must occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities/duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws .